Fragrance, Haircare, Skincare, Makeup, Candle, Phone Case Return Policy (15 Days)
We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons. Please make your selections carefully. You may return any unopened Fragrances, Candles and Aromatherapy in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges. In order to return merchandise, you must obtain an RMA number from our customer service department.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
Hardwear Items Return Policy (45 Days)
We, at Local Hardwear, want you to be truly satisfied with all of our products. But, if for any reason, you are not, please return your item to us within 45 days of purchase in its original condition and packaging for a full refund of the purchase price. Since original standard shipping is always free within the continental U.S, return shipping charges are not refundable. We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Hardwear Items Exchange Policy (90 days)
We, at Local Hardwear, stand by our products 100% and believe them to be the finest quality on the market today. Each piece is carefully inspected prior to shipment. If, however, you have a product issue such as tarnishing, bending, crystal loss, unraveling, etc. with one of our products within 90 days of purchase, please notify us via email with the issue, we will happily supply you with a replacement (same product) or Local Hardwear credit toward any other similar product. Please note that minor scratches from use (normal wear) are excluded from the above exchange policy on hangers. Cashmere scarves are excluded if it has been washed and not dry cleaned.
Handbag Hanger Warranty
Local Hardwear provides a lifetime warranty on breakage of our handbag hangers. Our purse hangers are sturdy and can endure large bags and heavy loads up to 20 pounds. Please exercise reasonable judgment.
Swarovski™ Crystal iPhone Cases Return & Exchange Policy
Our genuine Swarovski™ cases are individually made with the utmost care and highest quality products. And, while each case offers moderate protection, they are mainly decorative; therefore, Local Hardwear cannot be held responsible for damage incurred to your iPhone while covered by a Local Hardwear case
If, for any reason, you are not satisfied with your iPhone case, please return it to us within 15 days of purchase in its original condition and packaging for a full refund of the purchase price. If, upon receipt, we determine that a case is not returned in its original condition, Local Hardwear shall have complete discretion to discount the purchase price and amount of refund accordingly and notify you immediately of such difference. Each case is inspected carefully prior to shipment and packaged with care and protection. If, however, your case should incur damage or crystal loss (reasonable use) within 30 days of purchase, please notify us immediately and we will repair it for you in a timely manner -- this does require that the product be returned to us. If we determine that the crystal loss is due to a manufacturing defect, we will provide you with a replacement (same product) or Local Hardwear credit toward a similar product. In the event, that your case incurs crystal loss after the exchange period has expired or you choose not to return it to Local Hardwear for repair, each iPhone case does include a package of genuine Swarovski™ replacement crystals.
Return & Exchange Processing
Mail your item(s) and a copy of the packing invoice or receipt back to us at the following address using the shipping method and carrier of your choice. No requirements on our end except receipt and inspection of the original product(s). Therefore, insurance and delivery confirmation are optional. Once received, our staff will process your return or exchange in a timely manner. And remember, our free shipping applies to exchanges - so choose a different one and it ships for free!
7419 E. Nora Street
Mesa, Arizona 85207